Case Study: ECE Solutions reduces tax processing from 5–6 hours to 1–2 hours and eliminates tax headaches with Avalara AvaTax

ECE Solutions - Customer Case Study

ECE Solutions, a provider of software and hardware packages plus support, training, and implementation services for the plant design space, relied on manual spreadsheets to calculate and reconcile sales tax across states. Sherri McLean, Order and Maintenance Contract Manager, spent an estimated five to six hours a week on tax checks and balance work, creating a major monthly headache and diverting time from revenue-generating tasks.

Implementing Avalara AvaTax automated tax calculation and remittance, greatly simplifying the process with accessible training and strong customer support. The change cut Sherri’s tax workload from hours per week to roughly an hour or two so far this year, restoring time to focus on orders and maintenance contracts and providing the company with greater accuracy and peace of mind.

ECE Solutions

Sherri McLean

Order and Maintenance Contract Manager