Case Study: Dylan’s Candy Bar achieves $100K+ annual savings and audit-free compliance with Avalara

Dylan’s Candy Bar - Customer Case Study

Dylan’s Candy Bar is a specialty retailer offering over 7,000 candy products and gifts whose rapid omnichannel growth made sales-tax compliance increasingly complex. Product taxability varies by location, their GL, inventory, and POS systems were disconnected, and the finance team had been calculating taxes, filing returns, and managing exemption certificates largely by hand—creating audit exposure (including repeated New York audits) and a heavy ongoing labor burden.

By integrating Avalara AvaTax, CertCapture, and Returns with NetSuite, Dylan’s automated tax calculations at point of sale, centralized exemption management, and automated return preparation and payments. The solution eliminated the need for a full‑time tax accountant, saved more than $100K a year in back taxes, interest, and penalties, ended recurring audits, simplified multi‑jurisdiction filings, and freed the team to focus on growth and new store openings.

Dylan’s Candy Bar

Lois Browne

VP Finance