Case Study: UCHealth Improves Patient Access and Engagement with Avaamo Livi

UCHealth achieves 97% virtual assistant success with Avaamo

UCHealth, a nonprofit health system with a network of hospitals and clinics, sought to eliminate patient headaches by cutting down on tens of thousands of monthly calls for tasks like booking appointments and finding providers. They partnered with the vendor Avaamo to design a conversational AI solution to provide easier and quicker information to their patients.

Avaamo implemented the virtual assistant "Livi," which was rigorously tested and trained to learn from patient interactions. The solution achieved a 97% success rate, with Livi handling over 20,000 calls per month and providing nearly 5 million patients with universal access to care information. This allowed UCHealth to better understand patient needs and deliver superior care.

UCHealth