Case Study: Siemens achieves 97% call deflection with Avaamo's MACHINUM AI Copilot

Siemens cuts Product Manager calls 90% with Avaamo

Siemens, a global industrial technology leader, faced a challenge where its sales teams were overwhelmed, making thousands of calls monthly to product managers for information on its MACHINUM suite. This caused significant delays and inefficiencies in the sales process. To improve productivity with generative AI, Siemens worked with vendor Avaamo to create a solution.

Avaamo implemented the MACHINUM AI Copilot, powered by its LLaMB technology, which conversationalizes product documentation to provide instant answers. This solution achieved a 97% call deflection rate, reducing calls to product managers by 90% and saving over 100 hours of their time each month. The Avaamo-powered copilot now serves over 300 internal team members, significantly enhancing sales team effectiveness and productivity.

Siemens