Case Study: Penske Truck Leasing achieves faster truck reservations and zero wait times with Avaamo Voice AI

Penske automates truck reservations with Avaamo, eliminating wait times and confirming 1000+ more reservations monthly

Penske Truck Leasing faced a significant challenge in its contact center due to unpredictable spikes in truck reservation demand following COVID-19. Hiring and training new agents in a remote environment proved difficult and costly, leading to long customer hold times and overwhelmed staff whose call handle times doubled. To address this, Penske turned to vendor Avaamo and implemented its Voice AI technology to field calls and automate the reservation process.

Avaamo implemented a voice-based AI assistant that streamlined reservations and rescheduling without human intervention. The solution dramatically reduced resolution time and eliminated waiting periods for incoming calls. This resulted in over one thousand additional reservations being confirmed each month and a marked improvement in customer satisfaction.

Penske Truck Leasing