Case Study: Mondelez International streamlines indirect buying with Avaamo's AI Procurement Agent

Mondelez International automates 1M+ annual procurement interactions with Avaamo

Mondelez International, a global confectionery company, faced significant challenges with its outdated and complex indirect procurement process. The company partnered with Avaamo to implement an AI-powered solution after issues like low user engagement, compliance problems, and a high purchase request rejection rate were causing productivity losses.

Avaamo deployed its self-service Procurement Agent, which dramatically improved operational efficiency. The solution achieved a 98% overall deflection of calls, completely deflected 81% of appointment confirmations, and now automates over one million calls and interactions each year, leading to better control, compliance, and cost savings for Mondelez.

Mondelez International