Case Study: a leading healthcare provider automates HR support with Avaamo AI

How a Leading Healthcare Provider Automated HR Support with Avaamo AI

Avaamo worked with a leading healthcare provider in the US, a large hospital system serving 5 million outpatients and more than 25,000 employees. During the pandemic, its internal HR team was overwhelmed by a surge of questions about onboarding, transfers, payroll, benefits, training, and recruitment, and needed a faster way to deliver support.

The provider implemented AvaamoHR, which offered self-service HR support through web, email, SharePoint, and the external website. The bot handled 500 skills and was automating about 8,000 hours of repetitive questions each quarter, helping employees get answers in seconds, improving resolution time, surfacing knowledge gaps through analytics, and freeing HR staff to focus on more strategic work.