Case Study: a leading education provider transforms employee helpdesk support with Avaamo AI

How a global education leader transformed their employee helpdesk with Avaamo AI

a leading education provider operating in 200 countries with 10,000+ employees faced major HR support challenges during the pandemic as decentralized teams struggled to handle thousands of employee requests in a hybrid work environment. They needed a way to automate frequent questions about policies, leave, and request status so HR could focus on higher-value employee experience work, and they turned to Avaamo’s AvaamoHR virtual assistant.

Avaamo implemented AvaamoHR in just two weeks, making it available on web and MS Teams with plans to expand to voice, and integrating it with ServiceNow, OKTA, Salesforce, and web files. The assistant now answers policy FAQs, shows leave balances and request status, and helps employees access benefits and insurance information 24/7, delivering instant personalized support and reducing the burden on HR teams.