Case Study: Ericsson achieves seamless employee self-service with AvaamoEX

Ericsson saves thousands of employee hours with Avaamo

Ericsson, a global networking and telecommunications company, faced the challenge of providing consistent and efficient self-service support to its 100,000 employees across 180 countries. To address their complex organizational needs, Ericsson partnered with Avaamo to implement the AvaamoEX conversational AI platform.

Avaamo delivered a suite of AI-powered Employee Experience Agents that were deeply integrated with Ericsson's enterprise applications and trained on internal policies. The solution included specialized agents for sales acceleration, multilingual IT support, financial queries, and policy navigation. The AvaamoEX deployment saved many thousands of employee hours, led to substantial productivity gains, and resulted in a notable improvement in employee satisfaction scores.

Ericsson