Case Study: ITque achieves faster troubleshooting and trusted-advisor status with Auvik

MSP Earns Customer Trust with Network Insights from Auvik

ITque is a Silicon Valley MSP founded in 2011 that provides full-service outsourced IT to about 90 clients with a five-person technical team. Facing a 2016 target of 65% revenue growth, ITque needed to streamline processes and resolve the perennial “network is slow” wormhole by triaging and troubleshooting network issues far more quickly — so they turned to Auvik for network monitoring and insights.

Using Auvik’s network monitoring/insights platform, ITque cut troubleshooting time dramatically (the two‑week evaluation alone saved “dozens, perhaps hundreds” of hours), enabled proactive fixes before customers noticed problems, and quickly identified root causes (for example, SNMP data showed network usage was low, exposing a rogue antivirus as the real issue). Auvik helped ITque secure a trusted‑advisor position, win a client service contract upgrade, and deliver measurable time savings that support the company’s efficiency and growth goals.

ITque

DJ Forman

Co-founder and CTO