Case Study: Network Doctor achieves huge service efficiencies and 75% faster onboarding with Auvik

Growing MSP Uncovers Huge Service Efficiencies With Network Infrastructure RMM

Network Doctor, a growing MSP serving 80 clients with “white glove” support, faced limited visibility and slow, manual onboarding because its previous monitoring tool didn’t perform discovery or inventory and required tracing devices and hand‑entering data into ConnectWise. To solve this gap the team selected Auvik’s network infrastructure RMM.

Auvik was rolled out across the client base in two weeks and delivered real‑time discovery, network and port mapping, and a sync to ConnectWise. The solution let Network Doctor pinpoint failures (for example quickly isolating a faulty firewall versus an ISP issue), drastically speed troubleshooting and ticket resolution, and automate onboarding—cutting onboarding time by at least 75%—while enabling more proactive, efficient operations.

Network Doctor

Andrew Kropf

Infrastructure and Solutions Manager