Case Study: Concours Motors achieves higher job approvals and improved shop efficiency with AutoVitals

Concours Motors - Customer Case Study

Concours Motors, an auto repair shop in California, sought to improve its operational efficiency and increase customer job approvals. The challenge involved overcoming the limitations of a paper-based system, effectively communicating complex vehicle issues to customers, and reducing productivity drains caused by idle time and internal miscommunication. They partnered with the vendor AutoVitals to address these challenges.

AutoVitals implemented its SmartFlow digital inspection and shop management solution. This provided a platform for digital vehicle inspections, enabling clear visual communication with customers and helping to supercharge sales through better education. The solution also streamlined internal communications between technicians and service advisors via messaging, reducing idle time. The results were significant, including a marked increase in job approval percentages, customers thanking them for keeping them informed, and the owner gaining the ability to track team performance and behavioral trends through measurable data.

Concours Motors