Case Study: Synoptek achieves 30% efficiency gain with Autotask

Synoptek Anticipates a 30% Efficiency Gain with Unified PSA-RMM

Synoptek, a managed service provider led by CTO Eric Westrom, faced operational inefficiencies from a patchwork of legacy tools—particularly an outgrown RMM that was separate from their business management systems. The company mandated a unified platform so staff could access data and manage projects, financials, and tickets from a single location without bouncing between systems.

Synoptek selected Autotask, deploying Autotask Endpoint Management integrated with Autotask PSA (July–December 2017) and converting more than 20,000 endpoints with hands-on support from Autotask’s professional services. The consolidation created unified dashboards and automated ticketing workflows, and Synoptek anticipates at least a 30% efficiency gain while standardizing the platform for future acquisitions.

Synoptek

Eric Westrom

CTO of Managed Service Provider