Case Study: 2GEN (managed services provider) saves 500 hours a year and speeds invoicing with Autotask

Saving 500 Hours A Year With Autotask

2GEN Pty Ltd is a small, multi‑country managed services provider serving businesses across Australia and New Zealand. After relying on disconnected open‑source tools, the company faced redundant data entry, frequent errors, slow billing cycles and heavy phone‑based support that ate up roughly two hours a day and harmed cashflow.

By implementing Autotask (with QuickBooks and Kaseya integrations), 2GEN automated workflows, standardized project templates and gave clients a self‑service portal. The changes cut billing time dramatically — invoices now go out about 30 minutes after work — saved roughly 500 hours a year, reduced errors and support calls, and improved cashflow, client satisfaction and recurring revenue.

2Gen

Richard Fitzgerald

President