Case Study: masterIT (managed services provider) achieves 55% top-line growth with Autotask

MSP Increases Top Line Growth By 55%

masterIT is a managed services provider serving SMBs in the Southeastern U.S. Founded in 2006, the company faced shifting market conditions after the 2008 financial crisis and needed a way to refocus on local and professional services verticals while maintaining operational visibility, consistent service delivery, and scalability with limited resources.

masterIT implemented Autotask’s SaaS IT business management platform, integrated N‑Able RMM and QuickBooks, and used Autotask’s CRM, service desk, projects, client portal and LiveReports to automate workflows and capture service intelligence. The integrated solution enabled better client visibility, more efficient delivery and measurable value—and helped drive a 55% increase in top-line growth in 2011 along with industry recognition.

MasterIT

Michael Drake

Chief Executive Officer