Case Study: Valiant (MSP) achieves 300% revenue growth and automated billing with Autotask

MSP Grows Revenue 300% in Five Years by Focusing on Automation and Accountability

Valiant is a 17‑person managed services provider serving New York’s creative industry since 2002. Facing a home‑grown ticketing system, manual billing and sales processes, difficulty tracking block hours, and no reliable remote access to information, the team struggled with slow billing cycles and poor accountability.

Valiant implemented Autotask in 30 days, automating ticketing, billing and tracking so all communication is accessible remotely. The result: revenue grew from $1.1M (2007) to $4.5M (2012) with $100K/month in MSP revenue, a paperless operation, billing reduced from three+ weeks to minutes once a week, 20 hours/week reclaimed from billing tasks, five additional tracked hours per tech per week, and much stronger accountability.

Valiant

Thomas Clancy

President