Case Study: Hyperactive IT achieves first-week ROI and increased billable hours with Autotask

MSP Achieves Roi in First Week of Autotask Implementation

Hyperactive IT is a Sydney-based hardware and managed services provider with a six-person team that needed better ways to raise tickets, track job progress and capture billable time as the business grew. Manual practices and informal job habits were missing details, slowing reporting and risking lost revenue.

Implementing Autotask immediately improved how the team logged project information and time — boosting captured billable hours and achieving ROI in the first week. The system also standardized workflows, driving more professional work practices that continue to increase efficiency, client management and profitability.

Hyperactive IT

Anthony Bonomini

Managing Director, Hyperactive IT