Case Study: Numata Business IT achieves a 15% increase in contract revenue with Autotask

IT Service Provider Increases Contract Revenues By 15% With Autotask

Numata Business IT, a Gauteng, South Africa–based MSP founded in 2004, helps SMBs reduce unmanaged IT costs but was hampered by fragmented operations: seven separate applications, limited visibility, and unreliable reporting that weakened customer relations and internal processes.

In 2012 Numata implemented Autotask to consolidate CRM, contract and project management, and integrate tools like N-able and Vembu. The unified platform delivered a 360° view of operations, better client collaboration via a portal, improved project tracking and reporting—and an immediate ROI, including a 15% increase in contract revenue, higher customer satisfaction, and greater productivity.

Numata Business IT

Jakobus Koorts

CEO, Numata Business IT