Case Study: LanDynamix achieves 30% higher billing and 67% reduction in invoicing resources with Autotask

Enhanced Service Intelligence That Allows You & Your Customers to Grow

LanDynamix, a Johannesburg-based ICT service and support specialist, was struggling with fragmented systems, manual billing, missed invoices and poor access to detailed customer and call-centre data. Their existing supplier couldn’t provide the integration, reporting or support they needed, leaving them without control over billing, service levels or accurate management information.

They implemented Autotask’s integrated online platform — combining project management, ticketing, CRM, billing, RMM integration, mobile access, automated workflows and dedicated training/support — which automated processes and improved visibility. As a result billing rose by about 30%, invoice processing resource dropped by 67%, customers received better reporting and service intelligence, and LanDynamix gained the real-time insight needed to improve profitability and grow.

LanDynamix

Peter Clarke

Managing Director, LanDynamix