Case Study: IT Partners achieves a single view of operations, full capture of billable hours and faster billing with Autotask

Autotask Consolidates Disparate Systems Into Single View for IT Partners

IT Partners, a Hamilton-based IT support firm providing services from disaster recovery to network security and hosting, needed to professionalize processes to keep pace with rapid growth. The company was hampered by manual, ad-hoc practices and disconnected software that made time capture, billing and business reporting unreliable.

They implemented Autotask to consolidate sales, projects, timesheets and billing into a single hosted platform and integrated it with QuickBooks. As a result all billable hours are captured and billed faster, management now gets timely and accurate reports and cashflow certainty, customer relationships improved, and the platform proved quick to deploy—enabling smooth integration when IT Partners acquired a local ISP.

IT Partners

Andrew Johnson

Managing Director, IT Partners