Case Study: VanNess Automotive Group achieves faster, customer-focused operations with Autosoft DMS

VanNess Automotive Group - Customer Case Study

VanNess Automotive Group, led by Chad and Christina VanNess, acquired a Ford store in Missouri and had to decide whether to keep the dealership on CDK or standardize on Autosoft DMS—the system they already used at their other store. Their guiding question was which DMS would best enable a consistent, fast, transparent, and error‑free customer experience across sales, F&I, service, parts and accounting, so they chose to move the new store to Autosoft DMS.

Autosoft DMS provided an intuitive, mobile-enabled platform—including Sales and F&I modules, service scheduling, parts management, role-based controls, and mobile reporting—that sped workflows, shortened sales and F&I cycle times, reduced customer wait times, and shortened employee training. VanNess Automotive Group also saw lower DMS operating costs versus their prior provider, freeing capital for facility improvements, ad spend and training; overall Autosoft DMS improved operational visibility and allowed the owners to focus more on customer relationships.

VanNess Automotive Group

Chad VanNess