Case Study: Master Mechanic - Newmarket boosts average repair order and customer trust with AutoServe1

Master Mechanic-Newmarket Finds Success with AutoServe1

Master Mechanic-Newmarket, led by Craig Evans, struggled with customers who didn’t always trust technicians’ recommendations. To tackle transparency and build trust, the shop adopted AutoServe1’s digital vehicle inspection tool to communicate findings more clearly using photos and videos directly with customers.

AutoServe1’s mobile inspection app lets technicians document issues visually and send them to customers in real time, improving communication, shop efficiency, and retention. The impact was measurable: Evans reports his average repair order (ARO) has risen and cites a specific win where a $40 oil-change visit turned into a $340 repair after using AutoServe1’s inspection images to explain needed work.

Master Mechanic-Newmarket

Craig Evans

Owner