Case Study: Lacombe Auto Service wins 2019 CARS Magazine Shop of the Year with AutoServe1

How AutoServe1 Helped Lacombe Win 2019 CARS Magazine Shop of the Year

Lacombe Auto Service, owned by Elaine and Donnie Lysons, struggled with inefficient, chaotic shop processes and a lack of a formal inspection workflow that hindered customer service and growth. To modernize communications and improve transparency with customers—especially younger, text-preferring drivers—they adopted AutoServe1’s digital inspection software and workflow tools.

Using AutoServe1’s two-way texting, photo/video digital inspections and repeatable processes, Lacombe reduced time per job, increased customer approvals, and built trust and consistency across technicians. The results included faster approvals and capacity to take on more work, an extra $100–$150 in revenue per work order on average, and recognition as CARS magazine Shop of the Year 2019 — an award the Lysons attribute in part to AutoServe1.

Lacombe Auto Service

Donnie Lysons

Owner