Case Study: D & R Intensive Car Care doubles ARO through transparency with AutoServe1

D&R Car Care Doubles ARO through Transparency with AutoServe1 Digital Inspections

D & R Intensive Car Care, a 16-bay full-service shop in Statesboro, GA, was struggling as rising car count eroded service quality: average repair order values fell and customer retention lagged. Their old 24-point “rainbow sheet” inspections didn’t convey severity to customers or support efficient shop communication, so they evaluated digital inspection tools and chose AutoServe1’s digital inspection solution.

Using AutoServe1, D & R implemented tablet-based, 100-point inspections with mandatory photos and videos on yellow/red items, in-app notes and a real-time dashboard for the shop. The AutoServe1 rollout streamlined front-desk and technician communication, sped customer approvals, increased transparency and trust—and measurably doubled D & R’s average repair order while reducing time service writers spent explaining repairs.

D & R Intensive Car Care

Cody Kerklin

Technician