Case Study: Blain’s Farm & Fleet achieves higher repair approvals and customer trust with AutoServe1

Blain’s Farm & Fleet - Customer Case Study

Blain’s Farm & Fleet faced a common auto-shop challenge: customers often felt uninformed or distrustful about recommended repairs, and younger drivers expected digital engagement. To address this, Blain’s deployed AutoServe1’s digital vehicle inspection software to modernize inspections and communications.

AutoServe1’s solution delivers photo- and video-based inspection reports straight to customers’ smartphones, helping technicians clearly show issues and service advisors explain recommendations. The result at Blain’s shops: technicians and advisors are more engaged, customers approve more work (raising average repair orders), and satisfied customers refer friends and family — demonstrating measurable business impact from AutoServe1’s inspections.

Blain’s Farm & Fleet

Patrick Hamilton

Regional Manager of Automotive Service