Case Study: a HR platform provider achieves 24/7 employee support and 50% higher efficiency with Autonom8

Reduced cycle time by 65% and effort around 20%

The customer, an HR platform provider, was seeking a cost-effective solution to provide 24/7 support for 100,000 employees from major corporations. Their challenge was to offer full functionality across multiple channels while meeting rigorous performance and compliance standards for their clients. They partnered with Autonom8 to address this need.

Autonom8 implemented its A8 Chat solution, hosted on the cloud and integrated with the customer's HR platform. The solution featured a customized user experience, the ability to escalate to human agents, and functions for logging tickets and exchanging documents. The results were significant, including a 60-80% reduction in emails, a drop in average query resolution time from 48 to 8 hours, and a 50% reduction in manual agent effort, leading to a major lift in employee satisfaction.