Case Study: Riverhead Toyota achieves market-leading retention rates with automotiveMastermind

Toyota Dealer Achieves Market Leading Retention Rates

Riverhead Toyota faced the challenge of its sales team not consistently working the service drive to connect with customers, making it difficult to convert service visits into new car sales. They partnered with automotiveMastermind and its sales platform to create an efficient process for this conversion.

automotiveMastermind implemented behavior prediction algorithms to identify high-potential leads in the service drive and provide them with targeted offers. This solution yielded a 19% average monthly conversion ratio and helped Riverhead Toyota achieve market-leading customer retention rates, while also supplying their used car lot with inventory.

Riverhead Toyota

Joel Minichiello

Sales Manager