Case Study: Ocean Spray achieves end-to-end automation, 90% fewer support calls and 30% IT maintenance savings with Automic Dollar Universe

Modernizing Job Scheduling, IT Infrastructure Applications and Workflow Experience

Ocean Spray, a cooperative and leading North American juice producer with over 2,000 employees and nine major manufacturing sites, faced a complex, highly distributed IT environment that needed 24x7 support across the supply chain. IT Operations was reactive, dependent on third-party support, and under pressure to contain costs, optimize staff and align IT with business services; the team launched a three-phase plan to build a Service-Oriented Data Center and modernize core infrastructure starting with job scheduling.

By replacing legacy tools with Automic Dollar Universe, Ocean Spray consolidated job scheduling and file transfers, gained certified SAP integration, and removed master-server risk with a peer-to-peer architecture. The rollout automated backup/DR (cut from 3 hours to 10 minutes), reduced outbound support calls by 90%, cut 50 overtime hours per month, consolidated 3,000 schedules in three months, and delivered roughly 30% savings in IT maintenance—enabling Scheduling-as-a-Service and shifting IT toward strategic business support.

Ocean Spray

John Goodfellow

IT Manager