Case Study: NHS Shared Business Services achieves scalable automation and reliable month-end close with Automic

Automic Relieves Growing Pains for NHS Shared Business Services

NHS Shared Business Services (SBS) provides shared finance, HR, procurement and primary care back-office services to NHS organizations across the U.K., managing each trust as a separate operating unit on an Oracle E-Business Suite platform. Rapid growth—from 24 to over 300 trusts—created recurring month‑end and reporting peaks, large daily transaction volumes and manual bottlenecks that threatened SLAs, slowed report delivery, increased administrative overhead and risked KPI penalties.

NHS SBS deployed Automic Workload Automation with an Oracle‑certified interface to automate 80+ step month‑end workflows, invoice imports (about 25,000/day), reconciliations and payment batches using reusable templates and centralized monitoring. The result was a scalable operation that supports 300+ trusts, a 96% improvement in staff productivity, an 80% reduction in KPI penalties, 30–40% savings in reconciliation work and consistent, accurate month‑end closes with only five staff on standby.

NHS Shared Business Services

Dominick Smyth

F&A Service Delivery Manager