Case Study: Bank of South Pacific achieves 80% overtime savings and eliminates overnight shift with Automic Dollar Universe

Automating TCS BaNCS with Automic’s Dollar Universe pays dividends for Bank of South Pacific

Bank of South Pacific (BSP), Fiji’s largest retail bank serving over 200,000 customers, relied on the TCS BaNCS core banking system but faced long, manual end-of-day (EOD) batch processes that required a 24x7 operations team and overnight shifts. The bank wanted to cut operational costs, reduce manual interventions, and improve responsiveness while ensuring TCS BaNCS jobs and file transfers completed before business hours.

BSP implemented Automic’s Dollar Universe to centrally automate TCS BaNCS workloads, manage dependencies, enable event-driven scheduling, automate file transfers and alerting, and integrate with external services like statement printing and SharePoint. The automation eliminated the overnight shift, cut overtime costs by 80%, boosted staff productivity by 40%, reduced production FTEs from eight to five, and sped delivery of overnight workloads while improving control and service levels.

Bank of South Pacific

Vili Nawaqaliva

Core Banking System Consultant