Case Study: Wilsonart achieves faster, error-free service desk operations with AutomationEdge RPA bots

Wilsonart reduces service ticket resolution effort by 95% with AutomationEdge

Wilsonart, a manufacturer of high-pressure laminates and engineered composite materials, faced challenges in accelerating its service desk operations and providing 24/7 support for ticket resolutions. To enhance operational efficiency, the company partnered with vendor AutomationEdge and implemented its RPA bots, including the AE-RemedyForce integrated market app.

AutomationEdge implemented RPA bots to automate several key processes, including new AD account creation, email account creation, and database access. The solution delivered significant results, including a 95% reduction in manual efforts for ticket resolution, 100% error-free service desk operations, and a reduction in processing time from 2 hours to a few seconds.

Wilsonart