Case Study: Smart Dubai Government achieves 24x7 service availability and 45-second supplier creation with AutomationEdge

Smart Dubai Government - Customer Case Study

Smart Dubai Government (SDG) faced a high volume of supplier creation requests where the manual, non‑uniform process in its Oracle E‑Business Suite (triggered from BMC Remedy) was time‑consuming, error‑prone and limited to office hours, causing data inconsistencies and long response times. SDG evaluated RPA vendors and selected AutomationEdge for its robotic process automation capabilities and BMC Remedy integration expertise to streamline supplier onboarding.

AutomationEdge implemented RPA to automate Supplier Creation, Create Employee as Supplier, Job Title Creation and Create Remedy user workflows, integrating BMC Remedy with Oracle E‑Business Suite. The solution reduced request turnaround from 15 minutes to 45 seconds, cut service‑desk staffing for supplier creation by 50%, eliminated errors (100% accuracy), enabled 24x7 service availability and provided complete auditability and traceability.

Smart Dubai Government