Case Study: Renowned Omani LNG player achieves dramatic HR & IT process acceleration (TAT cut from 2 hrs to 2 mins, 100% error elimination) with AutomationEdge Hyperautomation

Renowned LNG Player in Oman Accelerated HR Process Efficiency with Hyperautomation

LNG Player Company, a major Omani liquified natural gas venture, faced slow access to real‑time HR policy details, high manual effort to retrieve service request information, and time‑consuming report consolidation. They engaged AutomationEdge as their digital transformation and hyperautomation partner, leveraging RPA bots and a conversational chatbot integrated with MS Teams to streamline HR and IT workflows.

AutomationEdge deployed RPA for Active Directory user-disablement (expiry checks, automatic disables, and stakeholder notifications), built an MS Teams chatbot to fetch SR lists, SR details and HR FAQs from Remedy and Ma’an, and automated consolidation of ManageEngine, Cisco Prime, WAN and McAfee data for daily IT reports. The AutomationEdge solution reduced Daily IT Report turnaround from 2 hours to 2 minutes, delivered 100% elimination of process errors, and significantly boosted reporting and HR operational productivity.