Case Study: Leading Insurance Company achieves 3-minute surrender quotes and 2-day payouts with AutomationEdge

Leading Insurance Company - Customer Case Study

Leading Insurance Company faced a complex, error‑intolerant surrender quotation and payout process involving eight sub‑processes, multiple applications including an AS/400 system, and slow turnaround times that hindered its digital initiatives. To address this, the insurer engaged AutomationEdge and deployed the AutomationEdge Robotic Process Automation platform to streamline the end‑to‑end workflow.

AutomationEdge automated CRM-to-core insurance administration data entry, calculations, validations, business rules, scheduling, and a self‑service interface for branch staff, enabling automatic processing of quotes and payouts. As a result, customer payouts dropped from 7 days to 2 days, over‑the‑counter quote generation fell from 3 days to 3 minutes, the program delivered 99.99% on‑time processing with 100% accuracy, and realized the equivalent of 10 FTEs in cost savings.