Case Study: Top 5 Private Bank of India achieves 80% faster loan moratorium processing with AutomationEdge RPA

Leading Bank Automates Bank Loan Moratorium Process during COVID-19

Top 5 Private Bank of India faced a sudden surge of loan moratorium requests during the COVID-19 lockdown, needed to stand up a new moratorium process quickly, and suffered staff shortages and high turnaround times for manual updates. To address this, the bank engaged AutomationEdge and its RPA Bots and Hyperautomation solution to automate moratorium processing.

AutomationEdge implemented bots and a digital portal that let branch staff upload customer loan details in Excel; the bots read the files, log into the Core Banking system (Finacle), update loan amendment/rescheduling records, and email reports back to branches—delivered in just five days. The AutomationEdge solution fully automated the workflow, cut average request processing time by 80%, eliminated errors, reduced manual effort and costs, and improved customer experience.