Case Study: Keysight achieves 90% faster service ticket resolution with AutomationEdge RPA Bot

Keysight reduces service ticket resolution time by 90% with AutomationEdge

Keysight, a leading US-based manufacturer of electronic systems and measurement equipment, faced challenges with high manual intervention in its business processes. This led to inefficient resource utilization and a need to enhance operational and employee efficiency. To address this, Keysight partnered with AutomationEdge to implement an RPA bot solution.

AutomationEdge implemented an RPA bot to automate key processes including AD account creation, mailbox provisioning, and VPN remote access requests. The solution from AutomationEdge delivered significant results, achieving a 90% reduction in service ticket resolution time and enhancing overall operational efficiency for the customer.

Keysight