Case Study: Keysight achieves 95% reduction in manual efforts with AutomationEdge RPA

Keysight Achieved a 95% Reduction in Manual Efforts Using AutomationEdge RPA

Keysight, a leading US-based electronic/electrical manufacturing company with about 14,000 employees across 65 offices in 34 countries, faced high-volume, 24/7 new worker package requests and complex manual workflows—pre-checking Active Directory (AD) account creation, validating multiple systems, and performing repetitive actions across target applications. To solve this, Keysight engaged AutomationEdge and deployed AutomationEdge RPA to automate these processes.

AutomationEdge implemented RPA bots to handle AD account creation, mailbox provisioning, and VPN access requests—validating SAM accounts via the Sherpa database, creating/enabling AD accounts and O365 mailboxes, generating passwords, updating Cherwell staging, sending log emails, and managing exceptions. The AutomationEdge solution delivered a 95% reduction in manual effort and service-ticket resolution time, streamlined multiple business scenarios, and significantly improved operational efficiency.

Keysight