Case Study: Fastest Growing Indian Bank achieves up to 95% man‑hour savings and dramatically faster CRM user onboarding with AutomationEdge

India’s fastest growing bank saves 95% manhours and improves accuracy for all CRM transactions

Fastest Growing Indian Bank, a pan‑India retail bank using a packaged CRM, faced hundreds of repetitive CRM user administration tasks (create, modify, delete) with no bulk API support. These activities spanned a thin‑client web interface and a thick‑client Windows application, were performed manually, generated high turnaround times and persistent backlogs, and became error‑prone. The bank engaged AutomationEdge and its Robotic Process Automation solution to address the problem.

AutomationEdge implemented RPA bots that pull user data from HR and service‑desk systems, perform the web and Windows GUI steps, and run 24x7 (scheduled after hours) to clear backlogs and process daily requests the same day. The AutomationEdge solution improved accuracy and compliance, reduced CRM server load, and provided runtime analytics — delivering up to 95% man‑hour savings, about 75% reduction in processing time, roughly 20% cost savings, and significantly faster turnaround time.