Case Study: HDFC Life achieves faster insurance quote generation with AutomationEdge RPA

HDFC Life cuts quote generation time by 50% with AutomationEdge

HDFC Life, a leading insurance service provider, sought to accelerate its various business processes, including quote generation and customer communications. The company partnered with AutomationEdge to implement Robotic Process Automation (RPA) bot solutions to reduce turnaround times, increase customer conversion rates, and optimize resource costs.

AutomationEdge implemented an RPA bot and chatbot solution to automate key processes such as insurance quote generation, pre-claim verification, and client data merging. This automation from AutomationEdge led to significant results, including a 50% reduction in quote generation time, processing over 2,500 pre-claim verifications via chatbot, and a 10-minute reduction in the client merger process turnaround time. The solution also contributed to a 75% improvement in customer satisfaction.

HDFC Life