Case Study: Devoted Guardians achieves automated EVV, 90% fewer follow-ups and accurate caregiver payouts with AutomationEdge

Game-changing EVV and Point System Dashboard Automation for Devoted Guardians

Devoted Guardians, an Arizona in‑home care provider, struggled with high volumes of missing shifts, slow ClearCare processing, multilingual outreach needs, and time‑consuming manual follow‑ups that caused missed billing and caregiver dissatisfaction. To address EVV and reward inaccuracies, AutomationEdge was engaged to deploy its hyperautomation stack—notably an RPA‑based EVV Bot with Google DialogFlow IVR, integrations to ClearCare, and Smartsheet dashboards.

AutomationEdge delivered an end‑to‑end automation solution: the EVV Bot automated caregiver/client voice/SMS verification, updated ClearCare records and signatures, and fed Smartsheet point dashboards while the RPA calculated and distributed weekly points. The result: AutomationEdge handled ~100 conversations/day, eliminated manual follow‑ups (automating work equivalent to ~10 FTE and cutting calling/texting workload by 90%), achieved 100% complete shifts for accurate billing, and produced 100% accurate weekly point dashboards for 800 caregivers (saving ~2 FTE and reducing TAT).

Devoted Guardians