Case Study: ETB achieves smoother reconciliation workflow management with AutomationEdge RPA

ETB reduces DSL subscriber reconciliation TAT by 80% with AutomationEdge

ETB, a Colombian telecommunications company, faced challenges in managing a high-volume reconciliation process for its DSL subscribers. Handling data from 6,720 pieces of equipment and over 1.6 million IDs created a significant manual burden. To streamline this process and achieve smooth workflow management, ETB partnered with vendor AutomationEdge to implement an RPA bot solution.

AutomationEdge implemented an RPA bot to automate the manual extraction, processing, and reconciliation of subscriber data. The solution migrated data across diverse platforms and delivered sorted, reconciled results in a spreadsheet. This automation resulted in an 80% reduction in turnaround time for the reconciliation process, achieved 100% accuracy in data handling, and saved 25 FTEs worth of effort.

ETB