Case Study: Devoted Guardians achieves accurate, on-time caregiver point tracking with AutomationEdge

Devoted Guardians cuts manual follow-ups 90% with AutomationEdge

Devoted Guardians, an in-home care provider, faced challenges with manual follow-ups for patient visits and maintaining accurate records for their 800 caregivers' shifts, which led to errors and loss of pay. To address this, they partnered with AutomationEdge to implement an Electronic Visit Verification (EVV) and Point System Dashboard Automation solution.

AutomationEdge implemented an RPA bot to automate the extraction of missing shift details from the ClearCare application and other sources. This solution calculated and updated caregiver points based on defined rules, streamlining the entire process. The results included a 100% accuracy rate for on-time dashboards, a reduction in manual work equivalent to two full-time employees, and a 90% decrease in the workload for calling and texting staff, eliminating manual follow-ups and wait times.

Devoted Guardians