Case Study: Bajaj Allianz Life Insurance achieves a hyper-digital employee experience and 15-day vendor payouts with AutomationEdge's WhatsApp & AI bots

Created a Never-Before Digital Experience for Employees through WhatsApp and MS Teams Bots

Bajaj Allianz Life Insurance, one of India’s leading private life insurers, faced slow, manual HR and vendor processes that required employees to jump between multiple applications, with high turnaround times for approvals, payroll, exits and vendor payments. To address this, Bajaj Allianz Life Insurance engaged AutomationEdge to deploy its hyperautomation suite, notably the EEze WhatsApp chatbot alongside AI bots for onboarding (LaunchPad) and vendor management.

AutomationEdge’s solution centralized access through EEze and automations for onboarding, payroll, exits, vendor invoicing and letters, delivering measurable improvements: vendor payment time dropped from months to 15 days, 1,472 vendor invoices were processed in six months, 887 absconding letters sent in eight months, 1,823 resignation notifications issued since May 2023, 17,500 unique EEze users, over 30,000 documents downloaded within 60 days, and 700+ leave/attendance approvals via EEze—resulting in faster approvals, reduced manual effort and a hyperdigital employee experience.

Bajaj Allianz Life Insurance