Case Study: Bridge Home Health achieves 20% increase in referral conversion rate with AutomationEdge

Bridge Home Health Increased Referral Conversion Rate by 20% Using AutomationEdge

Bridge Home Health, a leading post-acute healthcare and hospice provider in California, struggled with slow referral response times, limited after-hours coverage, lost revenue from low referral intake, and delayed patient care due to long turnaround times. To solve these issues, Bridge Home Health partnered with AutomationEdge and implemented the AutomationEdge CareFlo Referral Bot to automate and accelerate the referral intake process.

AutomationEdge’s CareFlo Referral Bot receives referrals from portals, faxes, and emails, extracts PDF details, checks insurance eligibility with business rules, updates Approve/Reject status, and populates intake systems for coordinators. The AutomationEdge solution delivered measurable impact: a 20% increase in referral conversions, 24/7 capture of after‑hour referrals, response times cut to about 2 minutes, removal of 7 FTEs, 80% process efficiency improvement, 70% reduction in TAT, 100% data accuracy, and roughly 5% business growth.

Bridge Home Health

Jessica Tonkovich

Bridge Home Health