Case Study: Bajaj Allianz Life Insurance boosts employee experience with AutomationEdge WhatsApp and MS Teams bots

Bajaj Allianz Life Insurance boosts employee satisfaction 75% with AutomationEdge

Bajaj Allianz Life Insurance Co. Ltd. faced a challenge with complicated and non-standardized processes across multiple applications, which led to high turnaround times for approvals, low productivity, and a poor employee experience. To address this, they partnered with vendor AutomationEdge to implement AI-based WhatsApp and MS Teams bots.

AutomationEdge implemented a hyperautomation solution using employee-friendly bots on WhatsApp and MS Teams to streamline HR processes and vendor management. The results were significant, including processing 1472 invoices in six months, serving 17,500 unique users, and facilitating over 30,000 document downloads in 60 days. This led to a 75% improvement in customer satisfaction and a 90% reduction in employee wait time.

Bajaj Allianz Life Insurance