Case Study: IDBI Federal Life Insurance Co achieves 80% faster turnaround and major resource savings with AutomationEdge RPA

AutomationEdge’s RPA Solution Skyrocketing Business Processes for IDBI Federal

IDBI Federal Life Insurance Co, a Europe‑headquartered insurer with 3,000+ branches and over 823,000 policies, was struggling with high manual volumes—about 30–40 new business proposals and 30–40 claims per day, 600–700 emails daily, month‑end backlogs and heavy human dependency for complex validation and tagging tasks. To address these challenges, the company engaged AutomationEdge and deployed AutomationEdge’s RPA solution to automate repetitive, rule‑based operations.

AutomationEdge implemented bots for the New Business Life Insurance Proposal, Claims Processing and Email Tagging workflows—handling UI automation, database checks, status updates, audit worksheet generation and ticketing. The automation delivered measurable impact: ~80% TAT reduction for proposals and claims (proposal cycle down from 2.5 hours to ~10 minutes and claims from ~2 hours to 20–25 minutes), resource counts reduced dramatically (e.g., 100+ to 10 for proposals), 30% faster email processing and 100% accuracy in audit report generation, significantly cutting backlogs and manual effort.

IDBI Federal Life Insurance Co