Case Study: Ageas Federal Life Insurance achieves 80% faster proposal and claims processing with AutomationEdge RPA

AutomationEdge’s RPA Solution Skyrocketing Business Processes for Ageas Federal

Ageas Federal Life Insurance (AFLI), part of Ageas, struggled with high-volume, manual insurance operations — roughly 30–40 proposal and claims requests per day, 600–700 emails daily, month-end backlogs and heavy human dependency for complex validations and email tagging. The manual proposal process involved 100+ resources and ~2.5 hours cycle time with hundreds of copy/paste actions, and claims processing similarly consumed large teams and time. AutomationEdge was engaged to address these operational bottlenecks using its RPA solution.

AutomationEdge deployed AE Engine RPA bots to automate new-business proposals, claims lifecycle steps and email tagging (integrating with Elixir, Workflow DB/SQL and the C2S2 portal), converting manual workflows into scheduled, rule-driven automations. The results included an ~80% TAT reduction for proposals (cycle time cut from ~2.5 hours to ~10 minutes) and similar 80% gains in claims (from ~2 hours to ~20–25 minutes), proposal staffing reduced from 100+ to 10 and claims staffing from 75 to 25, 30% faster email handling (email tagging reduced from ~5 minutes to ~1 minute) and 100% accuracy in audit report generation — all delivered by AutomationEdge.

Ageas