Case Study: Leading Bank achieves 60% cost reduction and 5x faster user onboarding with AutomationEdge

AutomationEdge automates user creation process of a leading bank

Leading Bank was expanding rapidly and struggled with a tedious, error-prone manual process for creating 100+ users daily and assigning roles, which made onboarding and training slow and dependent on human intervention. The bank’s existing vendor advised that bulk user creation would require major architectural changes and high costs, so the bank evaluated and selected AutomationEdge, an IT automation and robotic process automation solution.

AutomationEdge automated the bulk User Creation and Role Assignment for New Joiner use cases, eliminating manual steps and speeding delivery; the project delivered a 60% reduction in cost of service, cut service delivery from 5 hours to 1 hour, improved SLA compliance by 60%–100%, and achieved 100% accuracy and customer satisfaction. AutomationEdge’s solution removed human dependency and streamlined onboarding with measurable operational and customer-impact improvements.