Case Study: Auburn Community Hospital achieves 90% process efficiency improvement with AutomationEdge

Auburn Community Hospital Achieved 90% Process Efficiency Improvement with AutomationEdge

Auburn Community Hospital (ACH), a 99-bed not-for-profit serving roughly 80,000 people in Cayuga County, struggled with manual, error-prone workflows across revenue cycle tasks—human errors in superbill creation, slow patient pre-registration, and time-consuming insurance authorization. To reduce manual dependency and improve process efficiency, ACH partnered with AutomationEdge and implemented the AutomationEdge CareFlo automation platform.

AutomationEdge deployed CareFlo to automate superbill creation, patient pre-registration and authorization by extracting and validating patient data, integrating with MEDENT and Paragon EHRs, maintaining audit logs and raising exception alerts. The results were measurable: a 95% TAT reduction in superbill creation for ~70 patients/day and 2 hours of manual work saved; 90% process efficiency improvement in pre-registration with 5 hours/day saved and 100% accuracy for 50+ patients daily; and 90% efficiency in authorization with 0.5 FTE saved and a 99% success rate—driving approximately a 90% overall process efficiency improvement by AutomationEdge.

Auburn Community Hospital