Case Study: Elara Caring achieves 80% faster EVV verification and 100% elimination of manual follow-ups with AutomationEdge

80% Faster, 100% Smarter Elara Caring's AI Success Story with AutomationEdg

Elara Caring, a home‑care provider with 26,000 caregivers operating in 200+ locations and serving over 60,000 patients daily, struggled with heavy operational burdens: 5,000+ daily voice/text conversations for missing EVV shifts, missed billing and point calculations across 8,000+ caregivers, multilingual communication needs, and low caregiver satisfaction from late payments. To tackle this, Elara partnered with AutomationEdge and deployed an AI-based Electronic Visit Verification (EVV) automation built on the AutomationEdge CareFlo platform.

AutomationEdge implemented an EVV bot that identifies incomplete shifts, extracts caregiver and client preferences (including language and contact method), initiates verification conversations, updates the home‑care EMR and audit logs, and flags exceptions. The AutomationEdge solution cut texting/calling staff TAT by ~90%, eliminated manual follow-ups, removed the equivalent of 15 FTEs of manual work, completed roughly 2,000 weekly incomplete EVV verifications autonomously, and improved process efficiency by about 80%, boosting caregiver and client satisfaction.

Elara Caring